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A software or hardware bug seems to be preventing new iPhone XS and XS Max devices from charging.
Some owners of the new iPhone XS and iPhone XS Max are reporting on Apple's community site that the devices aren't charging when plugged into a power supply via a Lightning cable.
Certain users are reporting that the iPhone XS will sometimes start to charge after reinserting an Apple-made cable. Others have noticed that if the device is not charging, picking it up or tapping the screen to wake up the device will cause it to charge.
"If I haven't interacted with the phone for some time, it becomes unresponsive to a charger being plugged in. But if I unplug then lift it and start using it, it will recognize the charger," wrote one iPhone XS owner.
And others could only get the new iPhone to charge if the device is awake when they plugged in the cable.
"You have to unplug it and replug it in with the screen awake for it to start charging. Very, very bad bug. If I do this before bed and forget to check the phone's charging status, I'll be upset to wake up to a dead phone," wrote an iPhone XS Max owner.
Apple is yet to offer an official response to the reported charging problems, which seem to affect only the latest iPhone models running iOS 12. There are no reports from owners of the iPhone X running iOS 12 experiencing similar issues.
Are you experiencing any issues with your new device?? Let us know in the comments below
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iZeek is a growing company founded by two technicians whose vision is to achieve fast, easy and affordable repairs for all your electronic needs. iZeek provides on-premises repairs for mobile phones and tablets. We service Apple and Microsoft devices and programs. iZeek specialized in Mobile Cell Phone Repairs such as iPhone, iPad, Tablets Galaxy, LG, MOTOROLA, Cracked screens, Broken LCDs, Water damage, Battery Replacement, Charging ports, Speaker Issues, Front and rear Phone Camera, Laptop Screens, Windows Installation, Software and Featured Upgrade, Virus removal, Data recovery, Hardware issues, Hardware restoration and more Our team of technicians will repair most devices less than 15 min. We carrying phone accessories such as phone covers, car chargers, home chargers, a variety of headphones, Tempered glass protectors, Bluetooth speakers and more.